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ORDER & DELIVERY

ORDER PROCESSING

Upon receipt of your order, we will pack your orders as soon as possible!

We will normally take 1-2 business day* to process your orders. During peak periods, the processing time can take up to 3 business days* due to the increase volume of orders.

*Business days are from Monday to Friday, excluding weekends and Singapore Public Holidays.

 

ORDER DELIVERY

Singapore / Local Delivery
• For orders below SGD30, there will be a delivery fee of SGD3.40 for a trackable delivery
• For orders above SGD30, there will be free trackable delivery.
• All local orders will be fulfilled using J&T Express.
• Delivery will take around 2-3 business days after confirmation to reach you.
• Tracking number will be provided to you after confirmation of the delivery.

 

International Delivery
• Shipping fees varies depending on which country you are from.
• Please kindly check the shipping rates in the table below.



 

SINGAPORE

Free local shipping for order above SGD30.
For order amount below SGD30, customer will have to pay the shipping fee as per stipulated in the table below.
Shipping will be handled by J&T Express, a trusted courier service provider.
Delivery Fee
SGD 3.40
Transit Time
1-3 business days

 

MALAYSIA

Free shipping for order above RM100.
For order amount below RM100, customer will have to pay the shipping fee as per stipulated in the table below.
Shipping will be handled by PosLaju, a trusted courier service provider.
Weight
West Malaysia
Shipping Fee
East Malaysia
Shipping Fee
< 0.5kg
RM 6.00
RM 9.00
< 0.99kg
RM 6.00
RM 9.00
< 1.49kg
RM 6.00
RM 9.00
< 2kg
RM 6.00
RM 9.00
Transit Time
2-5 business days
Please use this table as a guide as the prices might flactuate due to exchange rate.
The actual shipping fee will be presented to you upon checkout.

 

UNITED STATES, AUSTRALIA & OTHERS*

Free shipping for order above USD100.
For order amount below USD100, customer will have to pay the shipping fee as per stipulated in the table below.
Shipping will be handled by DHL Express, a trusted courier service provider.
Weight
Shipping Fee
excluding DHL variable cost**
< 0.5kg
USD 22.68
< 0.99kg
USD 29.05
< 1.49kg
USD 35.53
< 2kg
USD 42.01
Transit Time
5-9 business days
*Others inclusive of Blangladesh, Brunei, Cambodia, China, Fiji, Hong Kong , India, Indonesia, Japan, Republic of Korea, Laos, Macau, Myanmar, Nepal, New Zealand, Pakistan, Papua New Guinea, Philippines, Sri Lanka, Taiwan, Thailand, Vietnam only.
Kindly note that the table above is based on the shipping fee to USA, shipping fee to these countries will be lower.

 

**Please kindly note that the stated shipping fee is exclusive of other variable costs from DHL such as custom duties, taxes, fuel surcharge, services charges and clearance-related charged and any other fees (where applicable).

 

Please use this table as a guide as the prices might flactuate due to exchange rate.
The actual shipping fee will be presented to you upon checkout.

 

EUROPE & UNITED KINGDOM *

Free shipping for order above EUR83.
For order amount below EUR83, customer will have to pay the shipping fee as per stipulated in the table below.
Shipping will be handled by DHL Express, a trusted courier service provider.
Weight
Shipping Fee
excluding DHL variable cost**
< 0.5kg
€ 18.72
< 0.99kg
€ 24.28
< 1.49kg
€ 29.83
< 2kg
€ 35.39
Transit Time
5-9 business days
*Countries inclusive of Andorra, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom, Vatican City only.

 

**Please kindly note that the stated shipping fee is exclusive of other variable costs from DHL such as custom duties, taxes, fuel surcharge, services charges and clearance-related charged and any other fees (where applicable).

 

Please use this table as a guide as the prices might flactuate due to exchange rate.
The actual shipping fee will be presented to you upon checkout.

 

• Delivery will take place between 3-9 business days depending on your overseas location.
• Remote regions may require a longer time for the parcel to be delivered to you.
• Tracking number will be provided after confirmation of delivery.
• You may be charged for handling fees and taxes when your order goes through the customs. Unfortunately, we have no control over these charges as customs and tax regulation differs for each country.

 

Incorrect / incomplete address
  • If there are orders that are sent back to us due to incorrect or incomplete address, we will require a top-up of the delivery fee before we can redeliver the parcel again.

 

Please feel free to contact us on any order and delivery enquiries at [email protected]